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Questions? Call Us 1-800-255-8717

Returns & Exchanges


What…you are not happy with your IonLoop Product?

Our commitment is that each IonLoop® is perfectly manufactured of the highest quality components. We take great pride in customer satisfaction.


We guarantee our products to be free of manufacturing defects for 1 year! If you find a defect within this time please  contact us with details or concerns at (800) 255 8717 or

Returns/Exchanges are easy

The IonLoop Promise: If you don’t love it, we’ll take it back. You can return any purchase (with the exception of Mix & Match, Outlet bracelets & International Orders).

EXCHANGES -Need to exchange your IonLoop…we’re easy just send it back within 30 days from the time we shipped and we’ll cover the postage back to you.

RETURN FOR REFUND - There is no problem if you would like to return your purchase for a refund but in that case we would need to have it back within 15 days. Note: Returns must be unused, unworn, in original packaging with all tags attached. Returns will be processed within 15 business days after receipt. Refunds will be issued in the original form of payment.

Exchanged/Refund merchandise should include the original packaging and be in the same condition as when received. 

Here is how it works:


Print and fill out one of the forms.


Pack your product in a similar package that it came in.


Enclose the form and packing slip with order number.


Once your package has been received by IonLoop we will process the exchange within 24 hours. Returns will be processed within 15 business days after receipt.

Download USA Returns & Exchange Form

United States Form 

USA: Free return shipping from IonLoop, customer is responsible for shipping cost to IonLoop.
Canada: No Returns or Exchanges accepted. All sales are final.
International: No Returns or Exchanges accepted. All sales are final.


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