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Questions? Call Us 1-800-255-8717

Returns & Exchanges

What…you are not happy with your IonLoop Product?

Our commitment is that each IonLoop® is perfectly manufactured of the highest quality components. We take great pride in customer satisfaction.

UNLIMITED GUARANTEE:

We guarantee our products to be free of manufacturing defects for 1 year! If you find a defect within this time please  contact us with details or concerns at (800) 255 8717 or info@ionloop.com

Returns/Exchanges are easy

The IonLoop Promise: If you don’t love it, we’ll take it back. You can return any purchase (with the exception of Mix & Match bracelets).

EXCHANGES -Need to exchange your IonLoop…we’re easy just send it back within 30 days from the time we shipped and we’ll cover the postage back to you.
RETURNS - There is no problem if you would like to return your purchase for a refund but in that case we would need to have it back within 15 days. Note: Returns must be unused, unworn, in original packaging with all tags attached. Returns will be processed within 5 business days after receipt. Refunds will be issued in the original form of payment.
Exchanged/Returned merchandise should include the original packaging and be in the same condition as when received. 

Here is how it works:

1

Print and fill out one of the forms.

2

Pack your product in a similar package that it came in.

3

Enclose the form and packing slip with order number.

4returns-packaging.jpg

Once your package has been received by IonLoop we will process the exchange within 24 hours. Returns will be processed within 5 business days after receipt.

Download your Returns & Exchange Form

United States Form Canada Form

FEES
USA: Free return shipping from IonLoop, customer is responsible for shipping cost to IonLoop.
Canada: $11 Fee shipping from IonLoop, customer is responsible for shipping cost to IonLoop.
International: No Returns or Exchanges accepted. All sales are final.

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